Questions & Answers
Please either write us an email using a table or send the email directly to
Register and Login
Why can't I receive the verification code when registering?
Please check your inbox and spam after clicking "Get Verification Code". If you still haven't received it, you can send the e-mail address to us (contact@stellapex.com) and we will check the specific situation with the technician.
Why am I not receiving the verification code during registration?
Please check your inbox and spam after clicking "Get Verification Code". If you still haven't received it, you can send the e-mail address to us (contact@stellapex.com) and we will check the specific situation with the technician.
Order and Processing
How can I place an order?
You can place an order directly on our website: add the products to your shopping cart, submit your order, pay with cryptocurrencies (such as USDT, Bitcoin, Ethereum, Litecoin, etc.), and confirm your order. Alternatively, you can contact our online customer service for assistance with other payment methods (including bank transfer, Alipay, Western Union, etc.).
Can I get a discount?
We regularly offer holiday and special discounts. To stay updated on the latest promotions, you can follow our official website: https://stellapex.com.For bulk orders, we also provide wholesale prices. To receive the latest discount notifications, please send an email to contact@stellapex.com.
Can I visit your warehouse in person before placing an order?
Yes, we welcome customers from around the world to visit our warehouses. If an in-person visit isn't convenient for you, we can arrange an online video conference instead.
How to track my order?
You will regularly receive updates on order details via your registered email address. If you cannot access your registered email, you can track your order status through the "My Account" section on our website. Should you encounter any difficulties with either method, please feel free to contact us directly for assistance.
Will mining machine prices fluctuate frequently?
Yes, the price of miners is subject to market conditions and may fluctuate. However, we will try our best to provide customers with the best price and service.
Can I pick up the machine myself?
Payment and Refund
What payment methods do we accept?
If you would like to place an order via our official website, you can choose to pay with crypto currency, including USDT, Bitcoin, Ethereum, Kaspa, Litecoin, etc., or via bank transfer.
If you prefer other payment methods, please contact us to receive our offline wallet address.
Can I cancel the payment after it's completed?
If I choose to pay with cryptocurrency, do I need to use a specific wallet or exchange to make the transfer?
No, you are not required to use a specific wallet or exchange. You can make crypto currency payments through any wallet or exchange that supports the transfer to our wallet.
Can I pay in installments?
For in-stock miners, full payment is required. For pre-orders, certain models support a 50% partial payment to lock the order, with the balance due before shipment.
For bulk orders, please contact our sales team to explore additional payment options.
Can I pay with currencies other than the US$?
Yes, you can. If you're paying via bank transfer, just inform your bank of the amount you want to send in US$, and they will convert it from your home currency based on the current exchange rate. This way, you can pay in your local currency without any concerns.
If there's a delay in payment, how can I prevent the payment from being canceled?
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
- 2 hours (payment through Crypto Currency)
- 1 days from the order booking date (payment through bank transfer).
However, we don't want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer.
Simple Guide to Customs Clearance
How do you pay customs fees?
Most importers and exporters will have a freight forwarder or customs broker that pays customs charges on their behalf, saving them the trouble of paying it themselves. If the importer manages their own shipments, they’ll typically be sent an invoice detailing the charges once the goods arrive in the country. These will need to be paid before the goods are released for onward transport.
In certain circumstances, the importer won’t be liable for the payment of import charges. It will depend which incoterms (International Commercial Terms) has been agreed between the importer and supplier (exporter).
How to Handle Customs Clearance Information?
How long does customs clearance take?
Customs clearance is typically completed in minutes or hours, but it can extend to days or weeks if there are missing documentation or if the goods need to be inspected. In such cases the goods will be held until the necessary documentation has been provided or customs agents have completed their checks.
What documents are needed for customs clearance?
The amount of documentation required for customs clearance will vary by country, but the following documents are required in the majority of countries:
* Export Documentation
* Purchase order from the buyer
* Sales invoice
* Packing list
* Bill of lading or air waybill
* Certificate of origin
Any other documentation as required by the buyer, or as outlined in a letter of credit from a financial institution
* Import Documentation
* Purchase order
* Sales invoice from supplier
* Bill of lading or air waybill
* Packing list
* Certificate of origin
* All other documentation as required by the buyer or the terms of a letter of credit
If you have any problem during customs clearance, contact us and we will assist you.
Shipping and Warranty
Will manufacturers offer a warranty to all machines?
Manufacturers provide a 6-12 month warranty on all new machines. The specific warranty terms are determined according to the policy of each manufacturer. However, there is no warranty or after-sales service for used or refurbished machines. We will send test videos and photos of the inner packaging of the parcel to you, ensuring that there are no problems with the machine before shipment.
What should I do if my machine fails?
The Stellapex Service Center is staffed with experienced experts who are familiar with all models of ASIC mining machines available on the market. They are ready to provide you with professional assistance and repair your mining equipment whenever necessary. If the issue cannot be resolved remotely, we will provide you with instructions on how to send the equipment to our center for repairs.
How long does it take for the machines in stock to be
shipped out?
Machines in stock will be dispatched within 3-7 business days. If there are special circumstances, we will contact you to discuss the solution.
What do the miner's status-'In stock' and 'Month
Batch' stand for?
In stock: The status explains that we have the particular miner available for immediate shipping from our warehouse.
Month Batch (Eg. October Batch): As you are browsing through our products, you might notice the status "Month Batch" which means that it is open for pre-order and will be shipped in the specified batch to the client.
Will the used machines be tested before shipment?
Although there is no warranty or after-sales service for used machines, we will send test videos and photos of the inner packaging of the parcel to you, ensuring that there is no problem with the machine before shipment.
How long does it take to arrive after shipment?
Generally, it takes 5-10 business days to arrive after shipment. DDP will take about 15 business days. However, if there are any issues during customs clearance, there may be some delays. If the receiver has experience with importing goods or customs clearance, it can help facilitate the process.
General FAQs
How do I ensure my order is confirmed with you?
You’ll receive a confirmation email with all order details. Registered users can also check their order status in the 'My Account' section. Guests can follow email updates or contact our team for confirmation.
Can I alter or modify my order details upon order
confirmation?
We help you with alterations to the customer's shipping details. However, if the product has been shipped, we will be unable to make the necessary alterations.
Can I mine multiple cryptocurrencies at the sametime?
Yes, this is known as “multi-mining” or “dual-mining,” but it depends on the hardware and mining software used.
Do I need technical knowledge to mine with ASlC
miners?
Not necessarily; you can start mining crypto with fundamental knowledge.
How to setup a miner?
The setup of the miner is straightforward and allows plug and play solution for users to get up and running without technical difficulties.
Simply track the IP of the miner with an advanced IP scanner desktop app. After getting the miner's IP, you need to open their dashboard. After opening the dashboard, you need to set up a pool stratum link and your wallet address to start the mining. For any further information specifically about this product, please get in touch with our technical representative.
How to get started with the miner?
All you need is a laptop or computer with internet access, and you can begin mining, allowing you to monitor your performance from anywhere!
